Privacy Policy

IBC Recycle (“we,” “our,” or “us”) is committed to protecting the privacy of our customers, website visitors, and business partners. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website ibcrecycle.com, contact us, or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

• Name, email address, phone number, and company name when you fill out a contact form or request a quote
• Mailing address and shipping details when you place an order
• Payment information when you make a purchase (processed securely through third-party payment processors)
• Any additional information you voluntarily provide in correspondence with us

Information Collected Automatically

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation patterns on our website
• Referring website URLs and search terms used to find our site
• Cookies and similar tracking technologies (see Section 5 below)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To process and fulfill orders for products and services
• To send quotes, invoices, and transactional communications
• To improve our website, products, and services based on usage patterns and feedback
• To communicate about new products, services, or promotions (with your consent)
• To comply with legal obligations and enforce our terms of service
• To detect, prevent, and address technical issues and security threats

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party companies that assist us in operating our website, processing payments, delivering orders, and providing customer service. These providers are contractually obligated to keep your information confidential.
• Legal Requirements: We may disclose your information when required to do so by law, in response to a valid legal process, or to protect the rights, property, or safety of IBC Recycle, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small data files placed on your device when you visit a website.

• Essential Cookies: Required for the website to function properly, including session management and security features.
• Analytics Cookies: Help us understand how visitors use our website so we can improve content and functionality. We use tools like Google Analytics for this purpose.
• Marketing Cookies: Used to track visitors across websites for the purpose of displaying relevant advertisements.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly
• Do Not Sell: California residents have the right to opt out of the sale of personal information (we do not sell personal information)

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: